Coronavirus (COVID-19) Update

25 November 2020

We are now open and providing all treatments for our Private, Denplan and FDC Essentials patients. We are working through the backlog for NHS patients and hope to be offering NHS check-ups from March 2021, please be patient with us during this time.

We will be prioritising patients in the following order:

  1. Urgent patients who are experiencing pain (infections, swelling)

  2. Urgent patients who are not in pain (broken teeth, lost crowns)

  3. Planned treatments

  4. Routine appointments and hygienist

We work in an environment where the prevention of the spread of a whole range of infections is woven into everything we do. In addition to our usual scrupulous cross infection control measures, we have been paying particularly close attention to all government guidance and updates related more specifically to Coronavirus.

We are up to date with and following all the current guidelines on infection control to protect our patients and staff. We will be following strict infection control procedures on cleaning the surgeries between patients, this will mean we will have less appointments available.

We will communicate with you before your appointments and you will be asked these screening questions:

  1. Have you been in contact with any persons who are unwell or have COVID-19 Symptoms?

  2. Do you, or anyone in your household, have a temperature is excess of [37.8] degrees or a fever?

  3. Do you or anyone in your household have a persistent cough? - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).

  4. Have you, or anyone in your household, recently developed anosmia? (a loss of or change in your normal sense of smell or taste)?

  5. Are you in a government defined vulnerable/shielded group (clinically extremely vulnerable or clinically vulnerable) or over 70 years of age?


Clinically vulnerable categories:

  • are 70 or older

  • have a lung condition that's not severe (such as asthma, COPD, emphysema or bronchitis)

  • have heart disease (such as heart failure)

  • have diabetes

  • have chronic kidney disease

  • have liver disease (such as hepatitis)

  • have a condition affecting the brain or nerves (such as Parkinson's disease, motor neurone disease, multiple sclerosis or cerebral palsy)

  • have a condition that means they have a high risk of getting infections

  • are taking medicine that can affect the immune system (such as low doses of steroids)

  • are very obese (a BMI of 40 or above)

  • are pregnant


We are seeing those categorised as vulnerable, however we will invite these patients in for the first appointments of the day or the first appointments after lunch as per Government guidelines.


You will notice some differences from the last time you visited us we will be asking you to

  • Please read and complete any forms emailed to you before attending the appointment, please complete these online and email them back to us before your appointment

  • please bring your repeat prescription if you are on any medication

  • please bring your own pen to the appointment

  • Please use the toilet before you leave home

  • Try and avoid public transport for your journey to the practice where possible

  • Attend the appointment alone, unless you need a carer or are a child (only one parent can attend with the child and no siblings)

  • Please wear a face covering to the appointment

  • Only bring essential belongings with you (no shopping bags etc.)

  • When you arrive, we ask that you inform us you have arrived by telephone and you will be asked to wait outside until called

  • Your temperature will be scanned at the door, if your temperature is over 37.8 degrees you will not be permitted to enter the practice

  • You will be asked to perform hand hygiene when entering the building, you will be asked to leave your belongings in a safe area, they cannot be taken into the treatment room. You will then be escorted into the surgery, please be aware that surgery staff may be in Full PPE when you enter (this is to protect all concerned)

  • Before leaving the treatment room you will be asked to put your face coving back on

  • When leaving the treatment room, you will be asked to sanitise your hands once more and then go to reception to pay for your treatment, we will ask that you bring a payment card with you as we will be unable to accept cash or cheque

  • We will ask you to leave the practice via the side door so that we can maintain a one-way system

  • All estimates for treatment will be emailed or posted out to you

  • Further appointments can be made via telephone we will not be booking appointments face to face at this time to minimise time in the reception area


Unfortunately we are no longer able to offer magazines or water dispensers.

Appointments will be managed to maintain social distancing and reduce the number of patients in the reception area, as well as allowing for cleaning between each patient.

Thank you again for your patience and understanding.

For the latest advice on Coronavirus please refer to the NHS Website