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181 Findon Road, Worthing, West Sussex

0900 - 1700

0900 - 1700

0800 - 1700

 

0900 - 1700

0900 - 1700

 

0900 - 1300

Contact

Opening Hours

Monday

Tuesday

 

Wednesday

 

Thursday

 

Friday

 

Saturday

Saturday for hygienist and private appointments only

Legal

Findon Dental Clinic also known as Findon Dental Care is regulated and monitored by the Care Quality Commission. Here you will find legal documents regarding your personal data and our complaints procedure.

Privacy Policy

Key details

This practice Privacy Policy describes how this Dental Practice uses and protects the information you give us when you use this website.
If you provide information when using this website, it will only be used in the ways described in this Privacy Policy.
This Policy is updated from time to time. The latest version is published on this page.
This website Privacy Policy was last updated on: 27/04/2018
If you have any questions about this policy, please email us or write to us.

Introduction

We gather and use patient information in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them online.

Website Forms

Forms on this website do collect personal data that you submit, which will be emailed with the intent to store that data on industry standard UK email hosting and practice management records for the purpose of providing you a service.

General Data Protection Regulation (GDPR) (EU) 2016/679

Our practice is Notified with the Information Commissioner's Office (ICO). 
Our Data Controller can be contacted at our practice address or by telephone with any questions you may have or details concerning the protection of your personal data.

Patient Records

Our Practice is Registered with the Care Quality Commission (CQC). Details of our Registration can be seen at www.cqc.org.uk. Our practice has to comply with the CQC data protection policy for Patient Records both offline and online.

What data we gather

We may collect your data in a variety of ways on this website. Our lawful basis for processing your data will be your explicit consent to us to do so. We may store this data indefinitely.

We may collect the following information:

  • Contact information including your email address

  • Demographic information, such as postcode, preferences and interests

  • Website usage data

  • Other information relevant to patient enquiries

  • Other information pertaining to special offers and surveys

 

How we use this data

Collecting this data helps us understand what you expect from your practice, enabling us to deliver improved products and services.
Specifically, we may use data:

  • For our own internal records

  • To transfer or share sensitive patient data with other registered dental or medical professionals

  • To improve the products and services we provide

  • To contact you in response to a specific enquiry

  • To customise the website for you

  • To send you promotional emails about products, services, offers and other things we think might be relevant to you

  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.

  • To contact you via email, telephone or mail for research reasons.

 

Your individual rights

As an individual, you have the following rights in regard to the data that we collect and store:

  • The right to be informed

  • The right of access

  • The right to rectification

  • The right to erasure

  • The right to restrict processing

  • The right to data portability

  • The right to object

  • Rights in relation to automated decision making and profiling.

Should you wish to exercise any of these rights, please call the practice and speak to our Data Controller or Data Protection Officer.

 

Cookies and how we use them

What is a cookie? A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit. How we use cookies
We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.

  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.

  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.

  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.

  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

  • Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

 

Controlling cookies You can use your web browser's cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about Cookies, see our Cookie Policy.

 
Controlling information about you

When you fill in an e- form or provide your personal details on our website, you may see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email, telephone, text message or post.

  • Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.
    If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Send an email to us.

  • Write to us.
    Any personal information we hold about you is stored and processed under our data protection policy, in compliance with the General Data Protection Regulation (GDPR).

 

Security

We will always hold your information securely.
To prevent unlawful disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in accordance with the General Data Protection Regulation (GDPR).

 
Links from our site

Our website may contain links to other websites.
Please note that we have no control of websites outside of the www.findondentalclinic.co.uk domain. If you provide information to a website to which we link, we are not responsible for your data protection and privacy.
Always be wary when submitting data via interactive website templates. Study the website data protection policy and the status of the website itself - is it padlocked or using https:// or green bar transfer protocols?).

 
Feedback

If you feel that there is a problem with the way that we are handling your data, you may complain to the ICO directly at https://ico.org.uk/.

You can download our full  privacy policies here: 

 
 

Complaints Procedure

It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint.

If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly.

If you do not feel you can raise a complaint about your NHS service directly with us, you can address your complaint directly to NHS England at englandcontactus@nhs.net with 'For the attention of the complaints team' in the subject line.

Hayley Roberts is the Complaints Manager and will be your personal contact to assist you with any complaints. If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, the Complaints Manager will acknowledge it in writing within 3 working days and will aim to provide a full response in writing as soon as possible.

If the Complaints Manager is unavailable, we will take brief details about the complaint and will arrange for a meeting when the person is next available. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible only by those who need to know about your complaint.

If the complaint investigation takes longer than anticipated the Complaints Manager will keep you informed of the reason for the delay, the progress of the investigation and the proposed date it will be completed.

When the investigation has been completed, you will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments or other solutions that meet your needs and resolve the complaint.

We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further, please see the contacts below.

To download our complaints policy and procedure, please click the icons below: